It’s a relationship, not a project

A matrix is the setting in which something develops, and the form that shapes it. That is the idea behind the name. You bring the elements of your business — its people, processes, data and goals — and we work with you to develop, form and shape them into a solution that fits the way you operate, rather than bending your business to fit a package.

The Solution Matrix brings four things together:

• Solution and relationship principles — the work starts from your goals and requirements, not from a product list.
• Established implementation methodology — a proven structure, adapted to your business rather than applied to it.
• Implementation and management expertise — attention to how the business is run, not only to how the software is configured.
• Business and emotional intelligence, in balance — because a system succeeds or fails on how the people using it are brought along.

It is organic by design. It changes as your requirements change, adapts as your business does, and circles back whenever it needs to. That is why it has two parts: three Tools for beginning — and for checking in — and twelve phases, most of which repeat for as long as the relationship lasts. Every one of our services is run inside it.

Low-risk ways to begin a relationship — and to strengthen it for years after. Each Tool works two ways: as a way to get started with a new client, and as a way to support, realign, and grow an existing one.

Phases 1–3 happen once. Phases 4–12 recur for the life of the relationship, because Re-Think IT is Think IT for a client you already have, and Propose IT is Plan IT for a client who already trusts you. After Propose IT, the cycle returns to Make IT.