Microsoft Cloud Solution Provider · Dynamics 365

Dream IT. Build IT. Grow IT.

Prove IT before you buy IT. Not a project — a relationship.

The problem

Many partners start with a project. We start with a relationship.

Many partners lead with a Statement of Work: a scope, a price and a go-live date. It’s a project document, and while it’s being delivered, the partner is already looking ahead to the next SOW. When the project ends, the attention often diminishes or disappears. What’s left behind is a system set up for a process nobody follows, and a partner who has moved on.

We begin with a General Agreement, which is a relationship document. It sets out how we’ll work together for as long as you need us. Each engagement then gets its own Project Agreement, which may carry its own rates and terms, and where it differs, it takes precedence over the GA. The relationship begins with the first conversation, not when the contract is signed. That’s why the first thing we do costs nothing, and why everything we find is yours to keep.

The Three Tools

Three low-risk ways to begin — and to keep going

Each Tool works two ways: as a way to get started with a new client, and as a way to support, realign, and grow an existing one.

Real-IT Check

A free, no-obligation review; an honest read on where your systems stand today.

Getting started: A low-risk first look for a new prospect.
Existing clients: An annual or semi-annual check-in — confirm satisfaction, realign expectations, and measure goals against results.

Aud-IT Review

A fixed-fee, deep-dive assessment; a clear-eyed diagnosis with documented findings you keep.

Getting started: Rescue a troubled or inherited system before committing to a new partner.
Existing clients: A mid-project or post-go-live deep-dive when things drift off-track or operations have changed.

Proof-IT First

A Proof-of-Fit prototype, shaped to look and feel like your business, using your kind of data and your kind of processes.

Getting started: Prove we understand a new prospect before either of us commits.
Existing clients: De-risk a significant add-on or upgrade — see it working before you invest.

None of the three obligates you to go further. Each stands on its own.

The Solution Matrix

Most of the methodology comes into play after the first go-live

Phases 1–3 happen once. Phases 4–12 recur for the life of the relationship: Re-Think IT is Think IT for a client you already have, and Propose IT is Plan IT for a client who already trusts you.

Start IT — First contact. The relationship begins.
Think IT — We listen — and document your needs, goals, and pain.
Plan IT — We shape it into a strategic, multi-phased plan.
Make IT — We build it together, so you truly own the result.
Test IT — We prove it works: functionality and data integrity.
Run IT — “A Day In The Live” — a real-world readiness run.
Live IT — Go-live, smooth by design and fully supported. Then hyper-care: closer attention than ongoing support, until you are ready for Phase 8, Support IT — not until the project ends.
Support IT — We maintain and stand behind every solution in our care.
Optimize IT — We improve your solution for smoother operations and better results.
Evolve IT — We evaluate and grow the solution as your goals and needs change.
Re-Think IT — We imagine new solutions, and plan how to get you there. Replaces Phase 2, Think IT.
Propose IT — We get your approval of the plan. Replaces Phase 3, Plan IT. The cycle then restarts at Phase 4, Make IT.

Dream IT · Phases 1–3 Getting to Know One Another For a new prospect or client only.
Build IT · Phases 4–7 Building and Going Live For a new or an existing client.
Grow IT · Phases 8–12 Keeping and Growing the Partnership For existing clients only.