This page covers the website at thesolutionmatrix.com. Work we do under a signed
agreement is governed by that agreement, not by anything here.
The site is operated by Solution Matrix LLC, a Connecticut limited liability company (“Solution Matrix”, “we”).
Privacy
The short version
This is a marketing and publishing site. There are no accounts, no logins, and nothing to buy. We do not sell personal information and we do not share it with advertisers. For most visitors the only information we hold is what a web server necessarily sees in order to send a page back. For everyone else, it is what they chose to send us in order to start a conversation.
What you give us
The contact form asks for your name, email, company, and your message, and optionally which of our Tools you are interested in. If you email or call instead, we hold whatever that correspondence contains.
We use it to reply and to continue the conversation you started. We do not add you to a mailing list on the strength of a contact form, and we do not pass your details to anyone else to sell you something.
What is collected automatically
Our host keeps standard server logs — IP address, page requested, referrer, user-agent, timestamp — for reliability and security. They are retained on the host’s rolling schedule and are not assembled by us into a profile of you.
Cookies
We set no cookies for tracking, advertising, or analytics. Our host may set a small number of strictly necessary cookies for security and performance; they do not identify you and are not used to follow you between sites. That is why there is no consent banner here.
Who else touches it
Cloudflare hosts and serves the site, so requests pass through their network and logs.
Microsoft 365 carries our email, so anything sent to info@solmtx.com rests in that
mailbox. The contact form is processed by a Cloudflare function and delivered to that mailbox
through Cloudflare’s email service; no other form service is involved. Fonts are served from
this site rather than a font CDN, so no third party is notified when you load a page.
Keeping, and deleting
Correspondence is kept while it is useful to the relationship and for a reasonable period afterward for our records. Ask us to delete correspondence with you and we will, subject to anything we are required to retain.
Your rights
Depending on where you live you may have the right to ask what we hold about you, and to have it corrected, deleted, or provided to you in a copy — under the Connecticut Data Privacy Act, or the equivalent law of another US state, the UK, or the EU. We do not sell personal information, process it for targeted advertising, or use it for automated decisions with legal effects.
Email info@solmtx.com to exercise any of this. No particular form of words is needed and
there is no charge for asking.
Security, and children
The site is served over HTTPS and access to correspondence is limited to the people who need it. No method of transmission is perfectly secure, so please do not send confidential material through a web form. The site is aimed at businesses; we do not knowingly collect information from anyone under 16.
Terms of use
What this site is, and is not
An account of who we are, what we do, and how we think about the work. It is published in good faith but it is information, not advice, and not an offer capable of acceptance.
Nothing here — including anything in our written pieces — is professional, technical, financial, accounting, tax, or legal advice about your circumstances, and it should not be relied on as though it were. ERP decisions turn on facts specific to a business, which a web page cannot know. Reading the site or sending us a message does not create a consulting or advisory relationship; that begins only when both of us sign something saying so.
Software changes, and Microsoft’s products and programs change often. What was true when a page was written may not be true when you read it. Any statement of what we intend or expect to do is a present intention, not a commitment.
Intellectual property
The content of this site — text, images, the logo, the layout, and the names we use for our methodology, its Tools and its Phases — belongs to us or is used with permission. You are welcome to read it, print it for your own use, and quote from it with attribution and a link. You may not republish it wholesale, present it as your own, or use our name, logo, or those methodology names to suggest an endorsement or association that does not exist.
Third-party names and marks, including Microsoft product names and those of our technology partners, belong to their respective owners and are used to identify those products and relationships.
Acceptable use
Please do not attempt unauthorized access, interfere with the site’s operation, scrape it in a way that degrades service for others, or use the contact form to send unsolicited commercial messages.
Disclaimers and limits
To the fullest extent the law allows, the site is provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the same extent, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business, arising from your use of or inability to use this site. Nothing here excludes liability that cannot lawfully be excluded.
Governing law
These terms are governed by the laws of the State of Connecticut, without regard to its conflict-of-laws rules, and the state and federal courts located in Connecticut have exclusive jurisdiction over any dispute arising from them, unless a written agreement between us and a client provides otherwise.
Changes, and how to reach us
If this page changes materially we will update the date at the top and, where the change affects information already given to us, say so plainly rather than relying on you to notice a new date.
Email: info@solmtx.com
Phone: +1 212 466 6222